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Truist Bank Customer Service & Helpline Tips

Truist Bank, offers a wide range of banking services. Management, finance, and personal banking are all part of these services. Truist Bank customer service goes above and beyond by providing simple online and mobile banking solutions. Clients will have easier access to their accounts as a result of this. Similarly, the Truist Service team devotes itself to aiding clients in resolving a variety of concerns. Problems may include transaction disputes, login issues, and other issues. 

Truist Bank Customer Service Number

+1 800-321-1997 Estd. Wait Time: 15-25 min.

Email Support

helpdesk@suntrustng.com

Website Contact Link

Brother Printer Chat Support

Estd. Wait Time: Instant ​

Truist Bank Customer Service Solutions

1. Contact

Customers can contact Truist Bank for help with their banking issues.  Callers can reach Truist Bank’s customer care department free of charge at 1-800-786-8787.

2. Chat

Customers can utilize the live chat feature available on Truist’s banking website to interact with customer service representatives in real-time.

3. Email Support

Truist Bank provides email support services for customers. If users do not get help from another channel of Truist Bank Customer service, then users can use the Truist Bank email support channel to raise their concerns at helpdesk@suntrustng.com.

4. Social Media

Users can request assistance from different Truist Bank Customer Service help channels. In that situation, users can send a direct message through Truist Bank’s official Social Media account or our Issue-related account. Over there Customer problems are directly resolved by Customer Service representatives.

5. In-Person Customer Support: 

If you prefer face-to-face interactions, visit your local Truist bank branch and speak with a representative in person. Branch visits engage customers directly with the company representative and make inquiries to resolve the issue.

Tips to reach Truist Bank Customer Service Faster:

1. Email

Please email Truist Bank’s Customer Service email address, which can be found on their website, explaining your issues and inquiry(helpdesk@suntrustng.com ).

2. Phone Support

Truist Bank offers phone support as part of its customer service channels. Customers can contact the bank’s dedicated phone support team to seek assistance with banking-related queries.

3. Website Support

Users can visit the Truist Bank website to learn more about Truist Bank’s customer service channels.

Truist Bank Customer Service Complaints:

 1. Account Access

Account access issues at Truist Bank there could be several reasons behind it. One of the most common issues is entering incorrect login credentials and protecting your account from unauthorized access.

2. Transaction Dispute

Customers may encounter challenges when disputing transactions, requiring engagement with customer service for resolution and clarification.

3. Card-related Problems

Customers may face card-related problems, including card malfunctions, loss, theft, or fraudulent transactions. If the user loses or theft of Truist bank card. Take immediate action to protect your account and prevent unauthorized transactions. A customer service representative will guide you through blocking card issue replacements.

4. Deposit Withdrawal Issues: Delay Deposite

A frequent problem that problems may encounter is holding up the processing of their deposits. Numerous things, such as weekends, holidays, or internal banking processing delays, can cause this. Customers should know the bank’s deposit cut-off time in these circumstances to guarantee prompt processing.

5. Troubleshooting Truist Bank Login Issues: Quick Tips

  • Experiencing Truist Bank login problems? Follow these quick tips:
  • Use the “Forgot Password” option to create a new, strong password.
  • Contact customer support if your account is locked due to multiple failed attempts.
  • Update your browser, clear cache, and ensure compatibility.
  • Adjust firewall or antivirus settings that may interfere with login.
  • Enter the verification code accurately.
  • Check for any additional verification steps required.
  • Check for announcements on service interruptions.
  • Reach out for personalized assistance if issues persist.
 
 

FAQs:

1. How to Contact Truist Bank Customer Support?

To contact Truist Bank:

  1. Visit their official website and navigate to the “Support” or “Contact Us” section.
  2. Select your Branch, and you’ll find various support options like phone, chat, or email.
  3. Choose your preferred method and follow the instructions to contact their customer support team for assistance with your inquiries or issues.

2. What is Truist Bank's Name Now?

SunTrust Bank’s name now changed to Truist Bank.

3. What are the fees associate with Truist bank account?

Depending on the account type and particular services used, Truist Bank account fees can change. Standard charges that can be incurred include: –

Overdraft Fees: If you make a more significant withdrawal from your account than you have available funds, SunTrust Bank may impose an overdraft fee. To avoid these charges, keeping a close eye on your account balance is crucial.

Fees for using an ATM:  If you use an ATM not owned by Truist Bank, you may be charged fees by both the bank and the ATM operator. Additionally, Truist Bank may impose fees for utilizing specific ATMs outside its network.

Wire Transfer Fees: Truist Bank may charge a fee for this service if you need to send or receive money via a wire transfer.

4. How can I set up automatic bill payment?

Online Banking:

1. Enter your username and password to access your Truist Bank online banking account.

2. Use the online banking platform’s navigation to find the “Bill Pay” area.

3. Choose the new automatic payment setup option.

4. Fill in the required details, including the payee’s name, address, and account number.

5. Indicate the frequency and quantity of payments (e.g., monthly, bimonthly).

6. Decide when the automatic payments will begin.

7. Examine the specifics and confirm the automatic bill-paying configuration.