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OnePlus Customer Service & Phone Number

You can trust on OnePlus customer service if you require help with any OnePlus goods or have any questions. On their official website, you can find their phone number and contact information for customer service. 

OnePlus Phone Number


Website Contact Link

Best time to call

9 am-9 pm (Mon-Fri)
10 am-8 pm (Sat-Sun)

Website Home Page

Get Fast OnePlus Phone Service

  • Our average hold time is around 4 minutes, and the current wait is approximately 8 minutes.
  • We provide assistance 24 hours a day, 7 days a week.
  • For the quickest service, consider calling at 1:45 pm, our suggested optimal time.
  • Simply dial the OnePlus number provided, and your call should be directed straight to a real human being.
  • Please note that our popular service hours may experience higher call volumes.
  • If you are calling about common issues like product inquiries, technical support, or order status, you might find the information you need in our online support resources.
  • Our average hold time is 4 minutes, but due to current demand, the wait time may be up to 8 minutes.
  • We appreciate your patience, and our team is dedicated to resolving your queries efficiently.

Tips to get faster OnePlus Phone customer support

OnePlus Support website

  • Open your preferred web browser.
  • Enter “” in the address bar.
  • Click on the search button.
  • The official website for OnePlus will appear in the search results.
  • Enter or click on the link to access the website.
  • Explore the OnePlus website for their smartphones, products, and services.

Use Online Support Channels.

OnePlus provides some resources, like online forums and social media. Using these resources is advised before looking into alternate methods. The support website provides many useful tools, such as FAQs and tips, that may enable you to resolve your issue without contacting a OnePlus service center.

Get Ready.

Ensure you have all the details about your device and the OnePlus update issues you’re experiencing before contacting customer service. It contains information such as your device’s model and serial number or any error messages or screenshots you may have

Give Clear Information.

When talking to a OnePlus customer service representative, ensure your messages are clear and short. Explain your problem clearly and give only the important details. When you’re clear, the customer service person can understand your problem quickly and give you the right solution.

Be Polite and Patient

While speaking with customer service, being kind and patient is essential. If you treat them kindly, everything will go more smoothly.

Ask for Help If Needed.

Sometimes users follow all the guidelines above but have not discovered the right solution. Please get in touch with us for more help. You can typically get more help from managers or higher-level support at OnePlus

Issues & Solutions of OnePlus Customer Service

Battery Drainage

  • Close unnecessary background apps and clear the cache regularly.
  • Reduce screen brightness and use power-saving modes.
  • Check for battery-consuming apps and uninstall or restrict their usage.


  • At the charging time, please avoid the phone.
  • Remove any phone case or cover that might trap heat.
  • Turn off features like Wi-Fi, Bluetooth, or GPS.
  • Resource-intensive apps or games are running in the background.

Connectivity Issues

  • Restart your phone and the router or modem.
  • Ensure Wi-Fi or mobile data is enabled and within range.
  • Forget about it and reconnect to the Wi-Fi network.
  • Reset network settings if the problem continues.

Slow Performance

  • Regularly remove temporary files and the app’s storage.
  • To free up storage, remove unnecessary apps.
  • Reset the phone carefully or restart it.

Camera Problems

  • Clean the camera lens from any dust.
  • Reset the camera settings to default.
  • If the problem continues, contact OnePlus Phone support for further assistance.

Screen Issues

  • Perform a soft reset by restarting the phone.
  • Adjust screen brightness and sleep settings.
  • Turn off any screen overlay apps that may interfere.
  • If there are physical damages, visit an authorized OnePlus service center.

Audio Problems

  • Verify that the volume is on and not muted.
  • Clean the speaker grill of any junk.
  • Examination with different audio sources and headphones.
  • Reset app preferences if audio issues continue.

Software Updates

  • Keep your phone’s software up to date.
  • Check for updates manually, or turn on automatic updates.
  • Download updates over a stable Wi-Fi connection.
  • Clear the app store or perform a factory reset if you face issues after an update.

OnePlus screen problem 

  • Clean the screen to remove any dirt or oil.
  • Remove screen protectors or cases that interfere with touch.
  • Get more help from OnePlus support if the problem continues.

GPS and Navigation Problems

  • Ensure location services and GPS are enabled.
  • Test for software upgrades after restarting the phone.
  • Install a reliable navigation app and clear its store.
  • Reset network settings if GPS issues continue


How do I contact OnePlus Customer Service?

Customers can contact with OnePlus customer service in several ways. By visiting their official website, get their contact information, including their phone number and email address. Also, they provide live chat help for fast assistance.

How do I claim my OnePlus Phone warranty?

Claim your OnePlus warranty, but make sure your device is within the warranty period. Contact OnePlus customer service via phone or email, sharing the necessary information and proof of purchase.

Does OnePlus refund money?

OnePlus has a refund policy, but checking its terms and conditions is essential. If you bought a OnePlus product directly from their website or an authorized retailer, you may qualify for a refund within a specified timeframe.

How to check OnePlus warranty?

To check your OnePlus warranty status, visit their website’s support section. Look for the warranty check feature and provide details like your device’s serial or IMEI number.