A lot of people use Uber to get rides, and the service links millions of riders with drivers all over the world. Uber is known for being quick and easy, but sometimes you may have problems or questions that need to be answered by customer service. If you need help with a ride, a payment, or getting into your account, this guide will show you how to quickly and easily get in touch with Uber’s customer service.
24/7 Uber Phone Number:
+1 (800) 593-7069
Critical Safety Response Line
+1 (800) 285-6172
Uber Email Support
support@uber.com
Website Contact Link
Customer Service on X (formerly Twitter)
https://x.com/uber_support
How to contact Uber Customer Service
If visiting your nearest Uber Hub isn’t convenient, there are plenty of ways to connect with Uber. You can use the in-app support or their help website for quick answers. For immediate assistance, call their customer service hotline, use chat support, or email them. You can also reach out via social media like Twitter and Facebook. For complex issues, schedule a callback or check their community forums for peer support. Additionally, live chat is available in some regions.
Explore all the contact options available to you below!
- Contact Uber Customer Service Through the App
- Contact Uber Customer Service via Help.Uber.com
- Visit a Local Uber Office
- Contact Uber on Social Media
- Calling this Uber Customer Number
Contact Uber Customer Service Through the App
There are several things that you should do in case you have difficulties with your Uber account, you have an issue with a fare, or you have questions that are not mentioned on Uber’s support website, and the first of them is to address Uber’s in-app support. It can also be used in reporting a lost item in case one loses something; you can just report it through the app.
To provide a clear explanation, you can just follow these steps: Open the Uber App, tap at the ‘Account’ tab at the bottom part of the app, then, go to the ‘Help’ page found at the top left section of the app’s interface.
Contact Uber Customer Service via Help.Uber.com
Uber also has a very good help page online at help.uber.com. If you’re a rider, a driver, a customer of Uber Eats, or a business that works with Uber Eats, you can find a lot of useful facts here.
But the Uber website and the driver app do a lot of the same things, so if you like the app better, you won’t miss out on anything. Make sure you click on “Driving & Delivering” to get help as a driver and specific answers to questions about drivers.
Visit a Local Uber Office
In some cities, Uber has local offices or support centers where you can get in-person assistance. This is particularly useful for more complex issues that can’t be resolved online or over the phone.
How to Find a Local Office:
- Check the Uber app or website for the nearest support location.
- Make an appointment if required, as some locations may not accept walk-ins.
Contact Uber on Social Media
Uber is active on various social media platforms, and you can reach out to them for support or general inquiries:
- Twitter: Tweet your issue to @Uber_Support for a quick response.
- Facebook: Message Uber via their official Facebook page.
Social Media Tips:
- Public vs. Private: Start with a public tweet or post, but be prepared to move the conversation to direct messages for privacy.
- Be Concise: Clearly state your issue and include any relevant details to get faster help
Calling this Uber Customer Number
Uber Hotline
Critical Safety Response Line: 800-285-6172
This number is strictly for emergencies. If you’re involved in an accident or face a serious safety issue, call 911 first for immediate police or medical assistance. Only use this Uber customer service number if it’s a critical safety matter. I’ve saved it in my phone as “Uber Telephone Number (Emergencies).”
Uber Helpline
24/7 Uber Phone Number: 800-593-7069
Since 2016, Uber has offered local phone support, which has expanded nationwide. The 24/7 customer service number is 800-593-7069. Expect a 1-2 minute wait to speak with a representative, though the quality of assistance can vary.
What Kind of Issues Can Uber Customer Service Resolve?
Uber customer service, available both by phone and through the app, can help with the following issues:
- Poor service or rude behavior from drivers
- Drivers refusing service to service dogs or not accommodating disabled passengers
- Drivers misusing the cancellation system
- Late driver arrivals
- Overcharges for rides
- Questions about loyalty program credits and rewards
Since Uber tracks all rides through its app, it can review and verify issues like late pickups, canceled rides, and driver mistakes. This helps Uber’s customer service team resolve problems and, if needed, issue refunds or other types of compensation.
Read Also: How To Contact Customer Care For Faster Reply
Conclusion
Knowing how to contact Uber customer service can save you time and stress when issues arise. Whether you prefer in-app support, phone assistance, or reaching out on social media, Uber offers multiple ways to get the help you need. Bookmark this guide for future reference and enjoy a smoother Uber experience!