Grubhub Customer Service for Cancel Orders & Refunds

You finally place your order on Grubhub after a long workday, hoping dinner will sort itself out. Then something goes wrong. Maybe the food’s missing. Perhaps it’s cold. Or maybe the app refuses to cancel. And just like that, you’re stuck wondering how to deal with Grubhub Customer Service.

This blog offers practical advice on understanding Grubhub Customer Service, especially when it comes to cancelling orders, requesting refunds, or resolving issues efficiently. Whether you’re trying to cancel a meal before it’s prepared or follow up on a refund, understanding how their system works can save time and reduce frustration.

Grubhub Support Phone Number

+1 (877) 585-7878

Press inquiries

press@grubhub.com

Grubhub Corporate Admin Support

corpadminsupport@grubhub.com

Grubhub Corporate Care

corporatecare@grubhub.com

When Can You Cancel a Grubhub Order?

You can cancel a Grubhub order, but only if the restaurant hasn’t started cooking. The easiest way is through the Grubhub app. Tap your order, then go to “Help,” then “Cancel Order.” If it’s still early, support might approve it immediately. But if the kitchen’s fired up already, it may be difficult.

Grubhub doesn’t let you cancel just because you changed your mind. They want a reason, such as a long wait time or an app glitch. Still, the best thing is to try right away and hope you’re quick enough.

If the app says no, try calling their helpline at 1-877-585-7878. Sometimes a human representative can help when the app won’t.

Can You Get a Refund from Grubhub?

It depends. Grubhub Customer Service looks at every case differently. If your food never came or was completely wrong, you’ve got a fair reason to get a refund. But if the restaurant has already made the food, and it’s on the way? That’s where it gets complicated.

You’re more likely to get a refund when:

The restaurant hasn’t confirmed your order yet.
You got the wrong or missing items, and you’ve got photo proof.
The delivery was super late, and you asked for credit under the Grubhub Guarantee.

You can ask for a refund inside the app. Go to “Help,” report the issue, and attach proof. Or, if you’re in a rush, just call. They’ll either offer a refund or a promo credit.

Refunds take around 3 to 10 business days. If it’s not in your bank after two weeks, call again. Or speak with your bank about a chargeback; some people go that route if things stall too long.

What If the Food Never Shows Up?

This is one of the most frustrating ones. You’re watching the map, and then no update, no food. In these cases, go to the app and use the “Help” option to report it. If that doesn’t do much, call Grubhub Customer Service and tell them it never arrived. Make sure your GPS location is turned on too; they check it to see where the driver went.

You might get a refund or a re-delivery offer. And if they tell you the driver marked it “delivered,” but your porch is empty, definitely ask to escalate.

The Food’s Wrong or Cold, What Then?

You open the bag, and it’s not even close to what you ordered. Or worse, it’s freezing. Don’t just throw it out, take pictures. Grubhub needs proof. Use the app to submit a complaint. Mention what’s wrong, attach the photos, and request a partial refund. You might not get everything back, but most people get a few dollars or a promo credit. Again, the sooner you report it.

Why Do Refunds Sometimes Get Denied?

How to Reach Grubhub Customer Service

Phone Support: 1-877-585-7878
Live Chat: Use the app or website and click on “Help”.
Twitter: Send a public tweet to @GrubhubCare.

Don’t wait too long to report issues. Time matters in their system, so the faster you talk to them, the better your chances of getting help.

Quick Tips That Help

Cancel fast: As soon as you feel something’s off, don’t wait.
Take photos: it is a must, Grubhub Customer Service prefers visual proof.
Use the Grubhub Guarantee: If your order’s late, they might credit $5.
Don’t fake claims: They’ll notice if you do it often.

Check your email: Refund status updates go there, not in the app.

Grubhub Isn’t Perfect, But You’ve Got Options

Look, no food delivery app gets it right every time. But if you stay on top of things, Grubhub Customer Service can be decent, but you have to know what they’ll listen to, like missing food? Cold chips? Cancel request failed? If you speak up quickly, you usually get something back. Not always a full refund, but enough to feel like they care. Still, don’t expect miracles. It’s a system with rules, and they’re not always in your favour. But you’re not powerless either.

Frequently Asked Questions

How do I cancel a Grubhub order after it’s placed?

You need to act fast. Open the app, go to “Orders,” tap “Help,” and choose “Cancel.” If the restaurant hasn’t started cooking, you might get lucky. If not, call the support line straight away and explain why you want to cancel. Timing matters most.

Can I get a refund if my food was late?

Yes, but not always cash. If your order was significantly delayed, you can use the Grubhub Guarantee to request a $5 promo credit. Go to the app, find your order, and report the issue under “Help.” They might also offer a refund if the delay was extreme.

What if the restaurant already made my food? Can I still cancel?

Once cooking starts, cancellation is usually denied. You can still call Grubhub Customer Service, but it’s unlikely they’ll refund unless there was an issue with the order. You might try calling the restaurant directly to ask them to stop preparing the order, but there’s no guarantee.

What should I do if I have never received my food?

Open the app and report the issue immediately. Then call Grubhub and say the delivery didn’t happen. If your location confirms the driver never came, they’ll probably refund or redeliver. This happens more often than it should, but the sooner you act, the better.

How do I upload proof for a refund?

Inside the app, go to your order history, choose the order, and tap “Help.” There’s an option to report a problem and upload photos. Show missing items or damaged packaging. Good photos make it easier for the support team to issue a refund or credit.

Why did my refund get denied even though I had a problem?

Sometimes, Grubhub sees too many refund requests from one account and starts flagging them. Other times, if there’s not enough proof, they say no. If that happens, call support directly and politely ask them to review it again. If you stay calm, they usually listen.

Can I talk to a real person at Grubhub?

Yes. Call 1-877-585-7878 to speak to someone. Or use the live chat in the app. During busy times, it might take a few minutes to connect. If chat fails, phone support is usually faster. Human representatives are there; you just have to wait a bit sometimes.

What’s the best time to contact Grubhub Customer Service?

Early mornings and late nights are quieter. Try calling between 9 AM and 11 AM or after 9 PM. You’ll spend less time waiting. Avoid weekends if you can; they’re slammed with support calls from everyone ordering in.

Is it better to use the app or call for help?

Both can work, but calling often gets faster results. The app is suitable for quick issues with photo proof. But if you’ve got a complicated problem or the app denied your request, call. The people on the line have more power to sort things out.

Can I still use Grubhub if they denied me a refund before?

Yes, but be careful. Too many denied refund requests might hurt your account. Try not to rely on refunds to fix every problem. If you’re getting bad service regularly, it might be worth trying another app or calling the restaurant directly next time.