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SunTrust Bank Customer Service & Helpline Tips

SunTrust Bank

SunTrust Bank, commonly known as Trusit Bank, offers a wide range of banking services. Management, finance, and personal banking are all part of these services. SunTrust Bank customer service goes above and beyond by providing simple online and mobile banking solutions. Clients will have easier access to their accounts as a result of this. Similarly, the SunTrust Service team devotes itself to aiding clients in resolving a variety of concerns. Problems may include transaction disputes, login issues, and other issues. 

Customer Service Number

+1 800-321-1997

Email Support

Website Home Page

Website Contact Link

SunTrust Bank Customer Service Solutions

1. Contact

Customers can contact SunTrust Bank for help with their banking issues.  Callers can reach SunTrust Bank’s customer care department free of charge at 1-800-786-8787.

 2. Chat
Customers can utilize the live chat feature available on SunTrust’s banking website to interact with customer service representatives in real-time.


3. Email Support

SunTrust Bank provides email support services for customers. If users do not get help from another channel of SunTrust Bank Customer service, then users can use the SunTrust Bank email support channel to raise their concerns at


4. Social Media

Users can request assistance from different SunTrust Bank Customer Service help channels. In that situation, users can send a direct message through SunTrust Bank’s official Social Media account or our Issue-related account. Over there Customer problems are directly resolved by Customer Service representatives.

5. In-Person Customer Service Support: 

If you prefer face-to-face interactions, visit your local SunTrust bank branch and speak with a representative in person. Branch visits engage customers directly with the company representative and make inquiries to resolve the issue.

Tips to reach SunTrust Bank Customer Service Faster:

1. Email

Please email SunTrust Bank’s Customer Service email address, which can be found on their website, explaining your issues and inquiry( ).

2. Phone Support

SunTrust Bank offers phone support as a part of its customer service channels. Customers can contact the Bank’s dedicated phone support team to seek assistance with banking-related queries.

3. Website Support

Users can visit the SunTrust Bank website to learn more about SunTrust Bank’s customer service channels.

SunTrust Bank Customer Service Complaints:

 1. Account Access

Account access issues in SunTrust Bank there could be several reasons behind it. One of the most common issues is entering incorrect login credentials and protecting your account from unauthorized access.

2. Transaction Dispute

Customers may encounter challenges when disputing transactions, requiring engagement with customer service for resolution and clarification.

3. Card-related Problems

Customers may face card-related problems, including card malfunctions, loss, theft, or fraudulent transactions. If the user loses or theft of SunTrust bank card. Take immediate action to protect your account and prevent unauthorized transactions. The customer service representative will guide you through blocking card issue replacement.

4. Deposit Withdraw Issues: Delay Deposite

A frequent problem that problem may encounter is holding up the processing of their deposits. Numerous things, such as weekends, holidays, or internal banking processing delays, can cause this. Customers should know the bank’s deposit cut-off time in these circumstances to guarantee prompt processing.


1. How to Contact SunTrust Bank Customer Support?

To contact SunTrust Bank:

  1. Visit their official website and navigate to the “Support” or “Contact Us” section.
  2. Select your Branch, and you’ll find various support options like phone, chat, or email.
  3. Choose the preferred method and follow the instructions to contact their customer support team for assistance with your inquiries or issues.

2. What is SunTrust Bank's Name Now?

SunTrust Bank’s name now changed to Truist Bank.

3. What are the fees associate with SunTrust bank account?

Depending on the account type and particular services used, SunTrust Bank account fees can change. Standard charges that could be incurred include: –

 Overdraft Fees:

If you make a more significant withdrawal from your account than you have available funds, SunTrust Bank may impose an overdraft fee. To avoid these charges, keeping a close eye on your account balance is crucial.

Fees for using an ATM: 

If you use an ATM not owned by SunTrust Bank, you may be charged fees by both the bank and the ATM operator. Additionally, SunTrust Bank may impose fees for utilizing specific ATMs outside its network.

– Wire Transfer Fees: SunTrust Bank may charge a fee for this service if you need to send or receive money via a wire transfer.

4. How can I set up automatic bill payment?

Online Banking:

1. Enter your username and password to access your SunTrust Bank online banking account.

2. Use the online banking platform’s navigation to find the “Bill Pay” area.

3. Choose the new automatic payment setup option.

4. Fill in the required details, including the payee’s name, address, and account number.

5. Indicate the frequency and quantity of payments (e.g., monthly, bimonthly).

6. Decide when the automatic payments will begin.


7. Examine the specifics and confirm the automatic bill-paying configuration.